Salon Policies

You are deemed to have read and agreed to the following terms and conditions before any service with The Beauty Extract.

Please note a non-refundable booking deposit is required for all bookings at The Beauty Extract. This must be paid at the time of booking to secure your appointment. A $200 booking deposit is required for all initial cosmetic tattoo appointments. All other treatments / services require a booking deposit of 50% of the treatment / service fee.

Your booking deposit can move with your appointment should you need to reschedule. If rescheduling is undertaken within 24 hours* prior to your appointment time, you will lose your booking deposit and a new booking deposit will be required for the new appointment.

*48 hours for cosmetic tattoo bookings.

For bookings made over the phone you will be sent an invoice to your email which has a link for you to make your booking deposit payment.

If your booking deposit is not paid, your appointment is not confirmed.

Bookings made online are pencilled in until we have checked over and confirm the booking, you will be notified once we have confirmed it.

Booking deposits are non-refundable and can be used towards other services if there is a change of mind.

Please inform the salon of your cancellation or request to reschedule as soon as possible as this allows clients on our reservation list the opportunity to fill the appointment. If a cancellation is made inside the 24 hour period, your 50% booking deposit will be forfeited.

Cancellation of a cosmetic tattoo booking requires a minimum of 48 hours’ notice, or your booking deposit will be forfeited. Initial cosmetic tattoo appointments require a $200 booking deposit. All other cosmetic tattoo appointments require a booking deposit of 50% of the treatment fee.

No shows or cancellations made inside the 4 hours prior to any appointment will result in your booking deposit being forfeited, in addition to the remainder of the service cost being charged.

Please inform the salon if you know you’re going to be late for your appointment. There will be a 15 minute grace period which may result in limited service options. Arrivals after the 15 minute grace period may result in the automatic cancellation of your appointment (service depending), and will require you to pay the remainder of your booked service fee.

If you change your service/s due to running late or due to change of mind within 24 hours* of your appointment, your initial booked service fee/s will be charged. *48 hours for cosmetic tattoo bookings.

Please let the salon know as soon as possible if you wish to change your booked service.

If you change your mind and cancel any of your booked services, with less than 24 hours’* notice, your initial booked service fee/s will be charged. *48 hours for cosmetic tattoo bookings.

Please notify The Beauty Extract prior to any treatment if any of your medical information has changed.

Medications / allergies / health issues can compromise some treatments and procedures.

You will receive an automated email reminder and an automated text reminder three days prior to your scheduled appointment. These are from our automated system and are not linked with the salons contact number. We do not require a reply unless you are seeking to cancel or reschedule, in which case please contact the salon as soon as possible on 0432 106 110.

Prices are subject to change without notice. The Beauty Extract is a salon of excellence and takes pride in the quality of products and services provided.

Payments can be made by cash or via EFTPOS Visa or Mastercard.
For bookings made over the phone you will be sent an invoice to your email which has a link for you to make your non- refundable booking deposit payment. If your booking deposit is not paid, your appointment is not confirmed.

Bookings made online are pencilled in until we have checked over and confirm the booking, you will be notified once we have confirmed it. Payment is also taken online at the time of booking through a safe payment gateway.

Booking deposits are non-refundable and can be used towards other services if there is a change of mind.

Payments can be made using Afterpay. This payment option can be used for products / services over $100. You must have your account set up through Afterpay and be ready to put through your transaction at the time of your appointment.

Afterpay offers simple and affordable instalment plans. The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 instalments of $50. There is no additional cost to use Afterpay if you pay on time. For more information click here

The easiest way to make a booking is online via the following link:

This link is also available via our Instagram and Facebook accounts.

We do not take bookings via DMs (direct messages) on our Facebook and Instagram page.

You can text or call 0432106110 or email

Please allow up to 48 hours for a reply.

As much as we love children, the salon is an extremely busy place so it is preferable that children do not attend. This ensures you are given a high-quality service without interruption.

Yes. What a beautiful gift idea for that someone special.
You can select from our range of treatments or nominate a value amount.

Gift Vouchers can be purchased online here or they can be arranged over the phone and sent directly to you or the receiver. They can also be purchased while in the salon.

Vouchers are valid until the expiry date specified, 3 years from the purchase date, and cannot be redeemed or replaced after this date. The Beauty Extract is not responsible for lost / stolen vouchers and is not responsible for replacing a voucher that has been lost / stolen. This voucher is non-refundable and cannot be exchanged for cash, nor will cash be given in exchange for unused balances.

Buy a gift voucher

Yes, you can! Check out The Beauty Extracts online shop where all our amazing products are available at the click of a finger!

We stock our incredible, The Beauty Extract products, the Osmosis MD range, Dermaceutic, Three Warriors, Jane Iredale, Qi Aromas, Yumi Lashes, Fox Cosmetics, Tweezerman, Elleebana, Bio Sculpture and much more!!

Please note EYENVY Lash growth serum and mascara is in not available for sale online and the price cannot be advertised online due to the Eyenvy Stockist Agreement. This product is advertised as sold out on our online shop for this reason, but please contact us on 0432106110 to check stock levels and to purchase this product or if you want to add it to your order.

Click Here to Shop Now!

Please let us know if there is a product that is listed as out of stock, and you desperately want it! We may be expecting a restock of that item very shortly or we can order it in ASAP for you and even organise Dropship for faster convenience.

Yes, we can! You can purchase products online by clicking HERE.

Our online shop has FREE express shipping on orders over $150, this will be automatically updated at the checkout.

Our domestic parcels will be sent via Australia post with tracking, we offer flat rate shipping.

  1. $10 for Standard generally 2-7 working days
  2. $13 for Express generally 1-3 working days

You will be notified either by email or text message when your parcel is on its way.
• If your parcel has been lost in transit you can contact Australia post on 13 76 78.

We are located at 37 Mahoneys Road, Forest Hill, Victoria.
We are inside Brush Hair Salon which is near Westpac Bank and The Salvos Store.

Tuesday 9.30am – 4.30pm
Wednesdays 9am – 6pm
Thursday 9am – 7pm
Friday 9.30am – 4.30pm
Saturday 9.30am – 1pm

The salon is closed Sunday, Monday, and all Public Holidays.
We will only respond to your message, calls, or emails within our business hours. Please allow up to 48 hours for a reply.

It is suggested you park at Forest Hill Chase Shopping Centre which is located directly opposite the salon. When you enter Mahoneys Road from Canterbury Road, take your first right into the underground carpark and find a suitable parking bay. Please allow appropriate time for traffic and finding a suitable parking bay.

There are 15 and 30 minute parking bays directly outside the salon, however these bays are time censored with time limits being strictly enforced by parking inspectors.

We will not be held accountable for any parking violations.
Treatment times cannot always be guarantee as some clients we may need and take longer than others, therefore suggest you find an unlimited parking bay to ensure you are not at risk of a parking violation.

If you are unwell, please stay at home. Call us on 0432 106 110 as soon as you know you’re unable to attend your appointment. If you are showing signs of being unwell at your appointment you will be sent home and your treatment will need to be rescheduled.

Privacy Policy

The Beauty Extract is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by phone, by email, via our website, from social media, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Beauty Extract will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us.